rs789 Privacy Policy

01 About This Policy

rs789 is committed to protecting the personal data of every player who uses our Platform. This Privacy Policy sets out a transparent, complete account of what personal data rs789 collects, the purposes for which it is collected and processed, the parties with whom it may be shared, and the rights that Players hold in respect of their own data.

This Policy should be read alongside the rs789 Terms & Conditions, which govern your use of the Platform more broadly. Where this Policy refers to "personal data", it means any information that identifies or could reasonably be used to identify you as a natural person — including your name, CNIC number, contact details, financial information, and device identifiers.

rs789 acts as the data controller in respect of personal data collected through the Platform. This means rs789 determines the purposes and means by which your personal data is processed, and rs789 bears primary responsibility for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection frameworks and the requirements of our international gaming licence.

02 Personal Data We Collect

rs789 collects the following categories of personal data from Players and prospective Players:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used for mandatory age verification — Players must be 21 years or older).
• CNIC (Computerised National Identity Card) number and a copy of the CNIC document.
• Passport number and copy (where CNIC is not provided or where additional verification is required).
• Username and encrypted password for your rs789 Account.
• Profile photograph, where submitted as part of enhanced KYC verification.

2.2 Contact Information

• Mobile phone number (used for account verification, OTP codes, and support communications).
• Email address (used for transactional emails, account notifications, and support).
• City and province of residence within Pakistan (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar).
• Mailing or residential address, where required for enhanced KYC or regulatory compliance.

2.3 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet number associated with transactions on your Account.
• Bank account details (HBL, UBL, Meezan Bank, or other) where bank transfer is the selected payment method.
• USDT wallet address where cryptocurrency is used as a payment method.
• Transaction history — including deposit amounts, withdrawal amounts, dates, and payment method used.
• Proof of payment method ownership documents, where required for KYC.

2.4 Gaming & Betting Activity Data

• All bets placed, including sport, market, stake amount in PKR, odds accepted, and outcome.
• Casino game sessions — including game titles played, wager amounts, win/loss outcomes, and session duration.
• Bonus and promotion usage history.
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical & Device Data

• IP address at time of registration and each login.
• Device type, operating system, and browser version.
• Mobile device identifier (where applicable).
• Cookie identifiers and session tokens (see Section 7).
• Geolocation data (city-level only, used for fraud detection and regulatory compliance).

2.6 Communications Data

• Records of all live chat conversations, support emails, and other communications between you and rs789 support staff.
• Feedback and survey responses you submit voluntarily.

03 How We Collect Your Data

rs789 collects personal data through the following channels and methods:

• Direct Submission: Data you actively provide during account registration, KYC verification, payment processing, or when contacting support.
• Automated Collection: Technical and device data collected automatically when you access the Platform, including IP addresses, browser fingerprints, and cookie data (see Section 7).
• Payment Processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners when deposits or withdrawals are processed.
• Identity Verification Providers: Where rs789 uses a third-party KYC service to validate identity documents, that provider may return verification results and document data to rs789.
• Fraud Detection Services: Risk signals, device reputation data, and behavioural analytics received from fraud prevention partners used to protect the integrity of the Platform.
• Public Sources: In certain compliance contexts, rs789 may cross-reference information against publicly available sanctions lists, politically exposed persons (PEP) registers, or adverse media databases.

04 Legal Basis for Processing

Every processing activity carried out by rs789 has a defined legal basis. The table below summarises the primary bases applicable to different categories of processing:

05 How We Use Your Data

rs789 uses the personal data it collects for the following specific purposes:

• Account Operation: Creating and maintaining your rs789 Player Account, verifying your identity and age, and managing your account settings and preferences.
• Payment Processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and processing withdrawals to your verified payment method.
• KYC Compliance: Verifying that you meet the eligibility requirements to use the Platform — including the 21+ age requirement — and satisfying our obligations under the Platform's international gaming licence.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the rs789 Terms & Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviours, administering player-requested limits and exclusions, and fulfilling our duty of care obligations under our licensing conditions.
• Customer Support: Responding to your queries, complaints, and technical issues through live chat, email, and other support channels.
• Platform Improvement: Analysing aggregated usage data to improve game selection, Platform performance, payment processing, and user experience — including for players across Karachi, Lahore, Islamabad, and other cities in Pakistan.
• Promotions & Bonuses: Administering bonuses, free bets, and promotional offers, and ensuring compliance with the wagering requirements and eligibility criteria attached to each promotion.
• Marketing Communications: Sending you promotional emails, SMS notifications, or in-Platform messages about rs789 offers — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
• Legal & Regulatory: Fulfilling obligations to our licensing authority, responding to lawful requests from regulatory or law enforcement bodies, and maintaining records required under applicable gaming and financial regulations.

06 Data Sharing & Third Parties

rs789 does not sell or rent your personal data to any third party. However, in order to operate the Platform effectively and meet our legal obligations, rs789 shares personal data with the following categories of recipients:

6.1 Payment Service Providers

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own regulatory obligations and data protection standards.

6.2 Identity Verification & KYC Providers

rs789 may use third-party KYC technology providers to assist in verifying identity documents. These providers process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.

6.3 Game Technology Providers

Casino game and sportsbook software providers who supply games to the rs789 Platform may receive session-level gaming data (e.g., game rounds, wager amounts) to enable game functionality, calculate results, and detect technical faults. These providers do not receive your identity or contact data.

6.4 Fraud Prevention & Security Partners

rs789 works with fraud detection and cybersecurity service providers who may receive device, IP, and behavioural data to protect the Platform and its users from fraud, bot activity, and security threats.

6.5 Regulatory & Law Enforcement Authorities

rs789 will disclose personal data to its licensing authority, financial intelligence units, or law enforcement bodies where it is legally obligated to do so — for example, in connection with anti-money-laundering (AML) reporting obligations or in response to a lawful court order or regulatory notice.

07 Cookies & Tracking Technologies

rs789 uses cookies and similar tracking technologies on its Platform to provide a functional, secure, and personalised experience. A "cookie" is a small text file stored on your device when you visit a website.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged into your Account and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences — such as your preferred language, last login device, or responsible gaming settings — to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how Players navigate the Platform, which pages are visited most, and where technical errors occur. This data is used solely to improve the Platform.
• Security & Fraud Detection Cookies: Used by rs789's fraud detection systems to identify suspicious activity, multi-accounting, and bot behaviour.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at the browser level. Please note that disabling strictly necessary cookies will impair your ability to log into and use the rs789 Platform. rs789 does not currently support a granular cookie preference centre but may introduce one in a future Platform update.

08 Data Retention

rs789 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and our licensing obligations. The following retention principles apply:

• Active Account Data: While your rs789 Account is active, all account, identity, transaction, and gaming data is retained in full to enable account operation and regulatory compliance.
• Post-Closure Retention: Following account closure (whether voluntary or by rs789), core identity and transaction records are retained for a minimum of 5 years to meet anti-money-laundering record-keeping requirements and gaming licence obligations. This period may be extended where a compliance investigation, regulatory inquiry, or legal dispute is ongoing.
• Communications Data: Support chat and email records are retained for a minimum of 2 years from the date of the communication.
• Analytics Data: Aggregated, anonymised analytics data that cannot be linked back to any individual Player is retained indefinitely for Platform improvement purposes.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the full duration of your account lifecycle plus 2 years.

When data is no longer required, rs789 securely deletes or irreversibly anonymises it in accordance with its internal data retention and disposal procedures.

09 Data Security

rs789 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the rs789 Platform is encrypted using TLS (Transport Layer Security) protocols. This applies to login sessions, payment processing, and all API communications.
• Encryption at Rest: Sensitive data stored in rs789's databases — including identity documents and payment information — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to rs789 personnel and service providers who have a legitimate business need to process it. Role-based access controls and multi-factor authentication are applied to all internal systems.
• Fraud Detection Systems: Real-time monitoring systems flag unusual login patterns, suspicious transaction behaviour, and potential account compromise for immediate review by the rs789 security team.
• Regular Security Reviews: rs789's Platform and infrastructure undergo regular security assessments to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rs789 will notify affected Players and relevant authorities in accordance with applicable breach notification requirements.

10 Your Data Rights

As a Player on the rs789 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact rs789 support via live chat or email at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that rs789 holds about you, along with information about how it is being processed. rs789 will provide this within 30 days of a valid request.
• Right to Rectification: If any personal data rs789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details directly through your Account settings.
• Right to Erasure: In certain circumstances, you may request that rs789 delete personal data it holds about you. Note that this right is subject to limitations where rs789 is required to retain data to comply with its legal and licensing obligations — particularly the 5-year post-closure retention requirement described in Section 8.
• Right to Restrict Processing: You may request that rs789 restrict the processing of your personal data in circumstances where you contest its accuracy, object to its processing, or where the processing is unlawful but you do not wish deletion.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where rs789 relies on legitimate interests as the legal basis, including for direct marketing purposes. Where you object to marketing, rs789 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

rs789 will respond to all data rights requests within 30 calendar days. Where a request is complex or rs789 receives a high volume of requests, this period may be extended by up to a further 60 days, with notice provided to the requesting Player.

11 Children & Minors

If rs789 discovers that it has inadvertently collected personal data from a person under the age of 21, it will immediately suspend that Account, delete the associated personal data (subject to any mandatory regulatory retention requirements), and may report the matter to relevant authorities where required.

If you are a parent or guardian and believe that your child has registered on rs789, please contact [email protected] immediately with details of the Account. rs789 will investigate and take appropriate action without delay.

12 International Data Transfers

rs789 operates under an international gaming licence and works with technology and service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan.

Whenever such international transfers take place, rs789 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. Safeguards employed include:

• Standard contractual clauses or data processing agreements with all third-party processors that impose equivalent data protection obligations.
• Limiting transfers to jurisdictions that maintain an adequate level of data protection under applicable standards.
• Contractual restrictions on the purposes for which transferred data may be used by recipient third parties.

For more information about the international transfers applicable to your personal data, or to request a copy of the safeguards in place, please contact rs789 support.

13 Third-Party Links

The rs789 Platform may contain references to third-party services — such as payment processors or game providers — that operate under their own privacy policies. rs789 is not responsible for the privacy practices of these third parties. We strongly recommend that you review the privacy policy of any third-party service you interact with in connection with your rs789 Account, particularly your JazzCash or EasyPaisa wallet provider and your mobile banking app.

rs789 does not embed third-party advertising on the Platform and does not permit external advertising networks to collect data about Players through the rs789 interface.

14 Updates to This Policy

rs789 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our Platform features, changes in applicable law or regulatory requirements, or improvements to our data handling practices.

When a material change is made to this Policy, rs789 will post a prominent notice on the Platform and, where feasible, notify registered Players via email or in-Platform notification. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of the rs789 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, please discontinue using the Platform and contact support to close your Account.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rs789 handles your personal data, please get in touch with our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the rs789 Platform — the fastest way to raise a privacy concern or data rights request.
• Email: [email protected] — for formal data subject access requests, rectification requests, erasure requests, or any written privacy complaint.

rs789 aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days. Our support team serves players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, Rawalpindi, and beyond — and is available around the clock.